Shipping

We make every effort to dispatch online orders within 1-2 days. Orders placed on Saturdays, Sundays and public holidays are processed the following business day.

Shipping Rates

FREE EXPRESS SHIPPING with orders over $150

Standard Shipping: AUD $10 (approximately 3-6 business days.)

Express Shipping: AUD $15 (approximately 1-3 business days)

International Shipping

AUD $25 (approximately 3-6 business days.)

Important note regarding international shipping: Your order is shipped from our warehouse in Australia. Goods may be subject to local import duties and taxes which are payable in your country before delivery can be made. You will be responsible for any local duties and taxes that are required. Please check with your local government authority before ordering if you are unsure.

Delivery Times

Please note, delivery times are based on orders placed between Monday and Fridays. Delivery and processing times may be longer than normal during peak periods such as Christmas or Easter. Please allow extra time for delivery during these peak times.

Returns

Native Luxe offers a collection of soulful skincare made with high performance, natural and certified organic ingredients.

Please note that due to this product being lovely made in small batches using all natural ingredients, the scent and colour may vary slightly from batch to batch.

To be eligible for a return, the items must be in saleable condition, that is it is unused with all original sealed packaging and where the product seal is not broken or tampered and you are able to provide satisfactory proof of purchase.

If you received a product that is damaged, faulty or incorrect, we do offer a refund or replacement.

Simply send a detailed note with pictures to hello@nativeluxe.com.au no later than 7 days after delivery and we’ll gladly replace or refund your defective or damaged item immediately.